Refund Policy for FLUXCAP SOFTWARE
This Refund Policy outlines the conditions and procedures for refunds across all FLUXCAP SOFTWARE platforms including Velocred, Easycred, Astrocred, and our enterprise SaaS solutions.
This Refund Policy is subject to the Terms and Conditions of FLUXCAP SOFTWARE. Refund eligibility varies by product and service type. Please read this policy carefully before requesting a refund.
1. Overview
FLUXCAP SOFTWARE Private Limited ("Company," "we," "us," "our") provides various financial and software services through its platforms including Velocred, Easycred, Astrocred, and SaaS solutions. This Refund Policy applies to all fees, charges, and payments made to the Company, unless otherwise specified in product-specific agreements.
- Duplicate payments or overpayments
- Technical errors in billing
- SaaS subscription cancellations within trial period
- Services not delivered as promised
- Processing fees and service charges
- Interest payments on loans
- Services already consumed or delivered
- Late payment penalties
2. Velocred Refund Policy
Velocred provides quick business credit solutions with the following refund conditions:
| Fee Type | Refund Eligibility | Conditions | Processing Time |
|---|---|---|---|
| Processing Fee | Conditional | Only if application is rejected before processing begins | 7-10 business days |
| Documentation Fee | Non-refundable | Covers verification and documentation costs | N/A |
| Loan Prepayment | Partial | Principal amount only, interest calculated up to prepayment date | 3-5 business days |
| Late Payment Fees | Non-refundable | Charged for delayed payments as per terms | N/A |
| Duplicate Payments | Fully Refundable | Verified duplicate transactions | 5-7 business days |
3. Easycred Refund Policy
Easycred provides simplified consumer lending with transparent refund policies:
- Loan cancellation within 24 hours of approval (cooling-off period)
- Overpayment of EMI or principal amount
- Technical errors in auto-debit transactions
- Fraudulent transactions (after investigation)
- Processing fees after loan disbursement
- Interest for the period loan was active
- Credit assessment fees
- Charges for additional services availed
4. Astrocred Refund Policy
Astrocred combines financial services with astrological insights. Refund policies account for both aspects:
| Service Type | Refund Policy | Time Limit |
|---|---|---|
| Astrological Consultation | 100% refund if not delivered within promised timeframe | Before delivery |
| Combined Credit+Astrology Package | Pro-rata refund for undelivered astrology services only | 7 days from purchase |
| Credit Assessment Fee | Non-refundable (covers verification costs) | N/A |
| Personalized Reports | 50% refund if report contains material errors | 14 days from delivery |
Astrological insights are provided for informational purposes only and do not guarantee loan approval or financial outcomes. Refunds are not provided based on dissatisfaction with astrological predictions, only for failure to deliver promised services.
5. SaaS Solutions Refund Policy
Our SaaS solutions follow industry-standard refund policies:
No payment required during trial period. Cancel anytime before trial ends.
Cancel within first 7 days for full refund. No refunds after 7 days.
Pro-rata refund for unused months minus setup costs (if any).
Refund terms as specified in individual service agreements.
6. How to Request a Refund
Email refund@fluxcapsoftware.com with your Account ID, transaction details, and reason for refund request. Include supporting documents.
Our team will verify eligibility within 3-5 business days. We may request additional information.
If approved, you'll receive confirmation email with refund amount and estimated processing time.
Refund processed to original payment method. Processing time varies by payment method (7-14 business days).
7. Processing Timelines
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Depends on card issuer's policies |
| Net Banking | 3-7 business days | Reflected in next statement cycle |
| UPI | 2-5 business days | Instant in most cases |
| Bank Transfer | 7-14 business days | International transfers may take longer |
| Digital Wallets | 3-5 business days | Subject to wallet provider policies |
8. Frequently Asked Questions
Velocred and Easycred offer a 24-hour cooling-off period from loan approval. During this time, you can cancel the loan and receive a full refund of any processing fees paid, provided no funds have been disbursed.
No, interest charges are for the period the loan was active and are non-refundable. This applies to all our credit products including Velocred, Easycred, and Astrocred.
For monthly subscriptions, you can request a refund within 7 days of auto-renewal. For annual subscriptions, we offer pro-rata refunds for unused months. We recommend canceling auto-renewal before the renewal date to avoid charges.
You can check your refund status by emailing refund-status@fluxcapsoftware.com with your refund request ID. We typically provide updates within 24-48 hours during business days.
We do not charge refund processing fees for eligible refunds. However, international transaction fees or currency conversion charges may apply and are non-refundable.
9. Exceptions and Limitations
The following situations may affect refund eligibility:
- Fraud Prevention: Refunds may be delayed during fraud investigations
- Regulatory Requirements: Certain fees may be non-refundable as per RBI guidelines
- Third-Party Fees: Fees charged by payment gateways or banks are generally non-refundable
- Account Closure: Refunds cannot be processed to closed bank accounts
- Force Majeure: Refunds may be delayed during extraordinary circumstances
10. Contact Information
For refund-related inquiries and requests:
Refund Department
refund@fluxcapsoftware.com
For new refund requests
Refund Status
refund-status@fluxcapsoftware.com
For checking existing requests
Grievance Officer
grievance@fluxcapsoftware.com
For escalated refund issues
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. For existing refund requests, the policy in effect at the time of request will apply. Continued use of our services constitutes acceptance of the updated policy.