Privacy Policy for FLUXCAP SOFTWARE
This Privacy Policy explains how FLUXCAP SOFTWARE Private Limited and its products (Velocred, Easycred, Astrocred) collect, use, disclose, and safeguard your information across all our platforms and services.
This Privacy Policy applies to all products and services offered by FLUXCAP SOFTWARE Private Limited, including but not limited to Velocred, Easycred, Astrocred, and our enterprise SaaS solutions. By accessing our platforms, you consent to the practices described in this policy.
Quick credit solutions for businesses
Simplified consumer lending platform
Credit solutions with astrological insights
Enterprise software & services
1. Information We Collect
We collect several types of information to provide and improve our services across all platforms:
- Identity Data: Name, date of birth, government IDs, photographs
- Contact Data: Email address, phone number, residential address
- Financial Data: Bank account details, income information, credit history
- Employment Data: Employment status, employer details, salary information
- Profile Data: Username, password, preferences, feedback
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, features used, time spent, clickstream data
- Location Data: Approximate location based on IP address (with consent)
- Cookies & Tracking: See our Cookie Policy for details
For Astrocred services only, with explicit consent:
- Date, time, and place of birth (for astrological analysis)
- Astrological chart data and interpretations
Note: Special category data is processed only for Astrocred services with your explicit consent and is subject to enhanced security measures.
2. How We Use Your Information
We use your information for the following purposes:
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Service Delivery Providing credit services, SaaS solutions |
Contractual necessity | Personal, Financial, Contact |
| Identity Verification KYC/AML compliance across platforms |
Legal obligation | Identity, Contact, Financial |
| Credit Assessment Risk evaluation for lending decisions |
Legitimate interest | Financial, Employment, Credit History |
| Personalization Tailoring product recommendations |
Consent/Legitimate interest | Usage, Profile, Preferences |
| Security & Fraud Prevention Protecting our platforms and users |
Legitimate interest | Technical, Usage, Device |
| Compliance & Legal Meeting regulatory requirements |
Legal obligation | All relevant data types |
| Cross-Platform Insights Improving products across portfolio |
Legitimate interest | Aggregated, Anonymized data |
3. Information Sharing & Disclosure
We may share your information in the following circumstances:
- Financial Institutions: Banks, NBFCs, credit bureaus for credit assessment
- Service Providers: Cloud hosting, payment processors, analytics providers
- Legal & Regulatory Authorities: As required by law or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: For specific purposes with your explicit permission
International Transfers: Some service providers may be located outside India. We ensure appropriate safeguards are in place for such transfers as per applicable laws.
4. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data in transit and at rest using industry-standard encryption
- Access Controls: Role-based access with multi-factor authentication
- Security Audits: Regular penetration testing and vulnerability assessments
- Employee Training: Regular privacy and security awareness training
- Incident Response: Formal procedures for data breach notification
5. Your Rights & Choices
Depending on your location and applicable laws, you may have the following rights:
Right to Access
Request access to your personal information we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal information
Right to Restrict
Request restriction of processing your data
Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests
To exercise these rights, please contact us using the details in Section 9. We may need to verify your identity before processing your request.
6. Data Retention
We retain your personal information only as long as necessary:
- Active Accounts: For the duration of your relationship with us plus 7 years after account closure for compliance purposes
- Financial Records: 10 years as per financial regulations
- Marketing Data: Until you unsubscribe or withdraw consent
- Legal Requirements: As required by applicable laws and regulations
7. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Cross-Border Data Transfers
As a global company with international clients, we may transfer your data outside your country of residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through our platforms or via email. The "Last Updated" date at the top indicates when this policy was last revised.
10. Contact Information
For questions, concerns, or to exercise your data rights:
Data Protection Officer
dpo@fluxcapsoftware.com
For privacy-specific inquiries
Registered Office
Software Technology Park of India, Incubation Center 6, Patliputra, Patna, Bihar, India - 800013
General Support
support@fluxcapsoftware.com
For general questions about our services
FLUXCAP SOFTWARE complies with:
- India's Digital Personal Data Protection Act, 2023
- EU General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Reserve Bank of India guidelines for digital lending